---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a list in Service Operations Workspace

# Create a list in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a list or use an existing list to create a list.

## Before you begin

Role required: itil

## Procedure

1. From the primary navigation in Service Operations Workspace, select the List menu and select the My Lists tab.
2. Select Add new list.
3. To create a different version of the existing list, perform the following steps.
   1. In the New List dialog box, select the Start from existing tab.
   2. Specify the required details.
   {#create-list-sow__substeps_j1x_bmt_tsb}
4. To create your own list, perform the following steps.
   1. In the New List dialog box, select the Create your own tab.
   2. Specify the required details.  
   {#create-list-sow__substeps_jhk_rmt_tsb}
5. Select Create.  
   To share the list, open the List Settings menu and select the sharing options. A list supports a single owner. To allow another user to manage the list, transfer ownership from the List Settings.
**Related concepts**   

* [Live Agent chat in Service Operations Workspace](https://www.servicenow.com/docs/so0Y3DmsXHWvIbAPCRlb9w "Service Operations Workspace enables agents to work on any incident created using Live Agent chat.")
* [Interaction Management in Service Operations Workspace](https://www.servicenow.com/docs/uruUoB~4uQMTTd8Ye5rtcQ "Interactions are a centralized location for all communication channels in Service Operations Workspace. You can respond to an incoming chat, phone, walk-up, or messaging interactions faster.")
* [Incident Management in Service Operations Workspace](https://www.servicenow.com/docs/qPG~JjuG8JFnu29wtAjI_A "You can create and manage your incidents in Service Operations Workspace.")
* [Request Management in Service Operations Workspace](https://www.servicenow.com/docs/SoqJq5PMtZxyeQsfCRPudg "Service Operations Workspace for Request Management integrates the platform functionality for tier 1 agents into a multi-tab interface that helps agents efficiently manage multiple incidents, catalog requests, and catalog tasks.")
* [Change Management in Service Operations Workspace](https://www.servicenow.com/docs/f4OzioYQFE834U4oudIj5Q "When a change to your infrastructure or a business service is required, you can create a change request and track it in Service Operations Workspace.")  
**Related tasks**   

* [Play a guided tour in Service Operations Workspace](https://www.servicenow.com/docs/o0VmUKGbpK2glZUeoXRzwQ "Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.")
* [Add a user-specific quick link on the ITSM landing page](https://www.servicenow.com/docs/opfPn8YhDCrPngqnNvPO0g "Refer to a URL quickly from the Service Operations Workspace landing page.")