---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create notification preference rule

# Create notification preference rule {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define your preferred notification methods and delivery channels for receiving alerts whenever an escalation ticket is raised.

## Before you begin

Get an overview of how to add delivery channels and notification preferences in this video.

Role required: itil, rota_manager, rota_admin

## Procedure

1. Navigate to WorkspacesService Operation Workspace.
2. Select the Schedule icon.
3. On Schedules page, select On-call notification preferences tab.
4. To define your preferred notification, select Create new and provide the following details:  
   * Rule name
   * Select Define active days and hours to customise the rule with the following details:
     * All-day selection box
     * From and Until
     * Active days detail
     * Active days
     * Notification attempt

     {#create-notification-preference-rule__ul_ic1_v2m_d1c}
   * Select Use preferred schedule to reuse an existing schedule and provide required details.
   * In Notification Attempts, select Add new and select your preferred methods from the following:
     * Slack
     * MS Teams
     * Email IDs
     {#create-notification-preference-rule__ul_ldt_rxm_21c}
   {#create-notification-preference-rule__ul_egh_d2m_d1c}
5. Select Save.
* **[Edit On-call team preference using Teams menu](https://www.servicenow.com/docs/o880XTm6YGqLzs9D~VqNgQ)**   
  Use the Teams menu to edit the on-call preferences for a selected team.
* **[Manage delivery channel](https://www.servicenow.com/docs/ZUXr88N59Be2mw2QQp3NTQ)**   
  Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.

*[\>]: and then