---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a problem task in Service Operations Workspace

# Create a problem task in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When you need to engage another team or agent for help, create and assign a problem task.

## Before you begin

Role required: itil or problem_coordinator

## Procedure

1. Open a problem.
2. From the problem record page, create a problem task in the one of the following ways.
   * Select Create problem task.
   * From the Problem Tasks tab, select New.
   {#create-problem-task-sow__choices_gxp_ls1_2bc}
3. In the Create problem task dialog box, select the problem task type.  
   * Root cause analysis: Tasks to investigate the root cause of a problem and to find a resolution for the problem.
   * General: Tasks other than root cause analysis tasks.

   {#create-problem-task-sow__ul_jlm_tqy_5sb}

   For information about creating additional task types, see [Create a task type for problem or change in Service Operations Workspace](https://www.servicenow.com/docs/YWJXRqlIkYtISLq5FKIjwg "Configure a task type that can be used during problem or change creation.").
4. Select Create.
5. On the problem task form, fill in the fields.  
   For a description of the field values, see [Problem task form](https://www.servicenow.com/docs/G4cFo_M1CwaVZqeNgGi6ow "Description of the field values for the problem task form in Service Operations Workspace.").
6. Select Save.
**Related concepts**   

* [Problem Management models in Service Operations Workspace](https://www.servicenow.com/docs/73CLS_6RWzjThSGfo949Hg "You can use Problem Management models to tailor processes for specific use cases.")
* [Problem Management in Service Operations Workspace reference](https://www.servicenow.com/docs/o6x37UInCm6rdYjcwwPaeQ "Find additional information about Problem Management in Service Operations Workspace.")  
**Related tasks**   

* [Create a problem in Service Operations Workspace](https://www.servicenow.com/docs/YAi~kNDN0CuIPq0iUKKegg "Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.")
* [Work on a problem in Service Operations Workspace](https://www.servicenow.com/docs/eGYomdX3KfjF4rgUBL2Oew "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")
* [Work on a problem task in Service Operations Workspace](https://www.servicenow.com/docs/V10~Jfcz7i8j~9sYGZI0XA "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")