Create a task type for problem or change in Service Operations Workspace

Configure a task type that can be used during problem or change creation.

Before you begin

Role required: admin

About this task

If you extend problem task or change task to add your own task type, you can set the child of problem or change task as the target table. Depending on the default values you set in the child of problem task or change task, you need not pass any values.

For information about creating a change task, see Create a change task in Service Operations Workspace.

For information about creating a problem task, see Create a problem task in Service Operations Workspace.

Procedure

1. In the navigation filter, enter sn_sow_interceptor_record_type_selector.list.
2. From the Record Type Selectors list, select New.
3. On the Record Type Selector form, fill in the fields.

   Table 1. Record Type Selector form

   Field	Description
   Applies to	Table that the task type applies to. Select Problem task [problem_task] or Change Task [change_task].
   Order	Order of the task type in the Create problem task or Create change task dialog box.
   Application	Scope of the application.
   Active	Option for enabling the task type.
   Title	Card title that is displayed in the Create problem task or Create change task dialog box.
   Description	Card description.
   Target table	Table where the record should be created when using this task type. Note: This field is not displayed if the table selected in the Applies to field does not have any child tables.
   Values	Default values that are populated when creating a record using this task type.