Create verification settings

Create a verification type in the base system to authenticate the user credentials while resetting the password.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Service Operations Workspace > Overview.
2. On the Admin Center page, do one of the following:
   • In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
   • In the Configurations tab, select Service Desk Assisted Password Reset card.
3. On the Verification Settings card, select Configure for Verification(s).
   The default password reset verifications are displayed.
4. Select New to create a new password reset verification method.
5. On the form, fill in the fields.

   Table 1. Password verification settings

   Field	Description
   Name	Name for the password verification method.
   Description	Detailed information of the password verification method.
   Label	Option to provide a label for the verification method.
   Type	Verification types available in the base system. Password Reset supports the following types. Personal Data Confirmation Verification Personal Data Verification Security Question Verification SMS Code Verification Email code verification
   Password Reset Verification Parameters	Parameters used by a verification to configure specific behaviors, like number of questions required to enroll, request expiration time, and columns used. Set parameters for any behavior that should be different from the value that is specified in the Password Reset properties.

6. Select Submit.