---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the experts On-call panel for an incident

# Configure the experts On-call panel for an incident {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Experts on-call panel for an incident.

## Before you begin

Role required: admin

To configure the Experts On-call panel, ensure that you have added an implementation for the sn_sow_on_call.ExpertsOnCallTabConfig extension point.  
Note:  
* Incident table extension point implementation is added by default. To customize it, edit the script to include ExpertsOnCallTabConfigForIncident.
* Example: If you want to display only the assignment group in the Experts On-call panel, then update the getRecommendedFieldWatchList in the script.
{#customize-experts-on-call-tab__ul_azm_pc1_ccc}

## About this task

To add Experts On-call for Problem table, follow the steps:

## Procedure

1. Navigate to AllSystem Extension PointsScripted Extension Points.
2. Select and open the sn_sow_on_call.ExpertsOnCallTabConfig extension point.
3. Select Create implementation from the related links section.
4. Modify the Script as required:  
   {#customize-experts-on-call-tab__table_sqq_cwx_dcc__entry__3}

   | Method | Inputs | Return |
   |-|-|-|
   | getTableName | None | String -- Table name for which an extension point is implemented |
   | getRecommendedFieldWatchList | None | Array -- List of fields that you want to show on the Experts On-call recommended groups panel. For example: \["assignment_group", "cmdb_ci"\] |
   | getRecommendedGroups | * recordGr -- GlideRecord reference * fieldWatchList -- Object containing all the fields and their respective values. {#customize-experts-on-call-tab__ul_d4k_lwx_dcc} For example: { "assignment_group": \<assignment_group_sys_id\> } | Array -- List of objects containing recommended group, sys_id, and the respective message. For example: \[ { : "Recommended based on assignment group" } \] |
   | isExpertOnCallTabSupported | None | Boolean -- return true to enable the Expert On-call for this table. |
   [Table 1. Extension point APIs]

   {#customize-experts-on-call-tab__table_sqq_cwx_dcc}
5. Select Update.
{#customize-experts-on-call-tab__steps_qdv_grz_bcc}

*[\>]: and then