---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Disable auto-redirection for all agents to Service Operations Workspace

# Disable auto-redirection for all agents to Service Operations Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Verify that the agents aren't automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.

## Before you begin

Role required: admin

## Procedure

1. From the All menu, navigate to sys_homepage_destination_rule.list.
2. Select the SOW Landing Page record.
3. Clear the Active check box.
4. Select Update.
5. Clear the browser cache by using the following steps:
   1. Enter <kbd class="ph userinput">&lt;instance-name&gt;.service-now.com/cache.do</kbd> in the web browser.
   2. Select Clear Cache.  
      The browser page is refreshed.
   3. Select Clear All Browser Caches.  
      The browser page shows the Unified Cache Cleared message.  
      Note:  
      If the Homepage Destination Rules \[sys_homepage_destination_rule\] table contains other records that redirect to SOW, use these steps to clear the Active  check box for each
      record.
   {#disable-auto-redirection-agents__substeps_any_2hc_3cc}