---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create escalation trigger rules and policy from team record

# Create escalation trigger rules and policy from team record {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Navigate to team record to create new policy and trigger rules

## Before you begin

Get an overview of how to create escalation trigger rules and policy from a team record in this video.

Role required: rota_manager, rota_admin

## Procedure

1. Navigate to WorkspacesService Operation Workspace.
2. Click the Schedule icon.
3. On the Schedules page, right-click the shift span and click ![Edit icon]() icon.

*[\>]: and then