Enable Problem Management models in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable the Problem Management models system property so that you can create and use custom models.

    Before you begin

    See considerations for enabling and disabling Problem Management models at Problem Management models in Service Operations Workspace.

    Role required: admin

    Procedure

    1. Navigate to All > System Properties > All Properties.
    2. From the Name column, search for *models.
    3. Select the com.snc.problem_management.models.enabled system property.
    4. Set the Value field to True.
    5. Select Update.

    Result

    Problem Management models are enabled.