---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Exploring Recommended Actions for ITSM

# Exploring Recommended Actions for ITSM in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Recommended Actions for ITSM lets you set up and apply real-time actionable recommendations for speeding up the triaging process. You can resolve issues quickly across various records in the Service Operations Workspace, including Incident, Incident task, Problem, Problem task, Change request, Change task, Interaction, and Request.

## Recommended Actions for ITSM overview {#exploring-recommended-actions-for-itsm-in-service-operations-workspace__section_b5k_q35_fyb}

Here's how you can use recommended actions in SOW in ITSM:

## Request apps on the Store {#exploring-recommended-actions-for-itsm-in-service-operations-workspace__section_xdd_czg_byb}

Visit the  [ServiceNow Store](https://store.servicenow.com/store)  website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the 
[ServiceNow Store release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Recommended Actions for ITSM application details {#exploring-recommended-actions-for-itsm-in-service-operations-workspace__section_ysc_3zg_byb}

There are two versions of Recommended Actions: Standard and Advanced. For information about installing either, see [Setting up Recommended Actions for ITSM](https://www.servicenow.com/docs/Ef9Yd4jtNjn2_wfpffUNWg "You can set up Recommended Actions for ITSM to apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Service Operations Workspace.").
**Related concepts**   

* [Service Operations Workspace for ITSM user interface](https://www.servicenow.com/docs/SfnfcCkVaLJPx_SjKtgGzQ "You can navigate through the Service Operations Workspace to get an overview of how an agent can prioritize tasks and provide resolution.")
* [Service Operations Workspace for ITSM landing page](https://www.servicenow.com/docs/anlDcvIggl9SxAwCycJpuA "An agent can get quick visibility into the work assigned, view announcements, and view upcoming tasks.")
* [Exploring On-call Scheduling in Service Operations Workspace](https://www.servicenow.com/docs/Svyi_AFdC3MNHI_alEI7Gg "On-Call Scheduling ensures that dedicated support team members are always available to resolve issues as they arise. You can set up on-call schedules, roster rotations, and escalation policies, escalate notifications for a group, and determine the current contact for an escalation.")
* [Configuring Recommended Actions for ITSM in Service Operations Workspace](https://www.servicenow.com/docs/ZCUphqqGuavW1foUxZQ9Kg "Configure contexts, rules, recommendations, and resource generators to provide agents with AI-powered suggestions when working with incidents, problems, change requests, and other records in Service Operations Workspace in ITSM.")
* [Access Recommended Actions for ITSM Panel](https://www.servicenow.com/docs/kGqh5aEZgi_s8u~QizDKrg "Agents access recommended actions in Service Operations Workspace to view a list of recommendations that are presented to help to resolve incidents. They can also manually search for AI-powered recommendations to quickly find solutions.")  
**Related tasks**   

* [Access Service Operations Workspace for ITSM](https://www.servicenow.com/docs/8cXLxD_r2ADEMIK26xKjQg "Experience a unified and seamless experience when managing the life cycle of task records such as incidents and requests.")
* [Recommended Actions for ITSM Workflow](https://www.servicenow.com/docs/K2anFi8Ar5Q4jMzpl_LK8w "Configure AI-driven recommendations for ITSM records by creating contexts, setting rules, and defining resource generators with action types. Use this workflow to enable guidance-based and field-level recommendations in Service Operations Workspace.")