---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Hide the inbox in Service Operations Workspace

# Hide the inbox in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterOverview.
2. Select Configure of Interaction Management from the ITSM core configurations section.
3. Toggle the Hide inbox when work item is accepted option.

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