---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install Agent Client Collector for Investigation

# Install Agent Client Collector for Investigation {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Install the Agent Client Collector for Investigation application
(sn_acc_adapter) if you have the admin role.The application includes demo
data and installs related ServiceNow® Store applications and plugins if they
are not already installed.

## About this task

Important:  
Starting with the Brazil release, Agent Client Collector for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For
details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

The Agent Client Collector for Investigation application enables you to retrieve and display the CI metrics information for the affected CIs with ci_computer or ci_server class. You can customize and configure the display of the
CI metrics data using the Investigate Framework module, which is installed along with this application. The CI metrics information of the affected CIs helps you to analyze and resolve the issue.  
The following items are installed with the Agent Client Collector for Investigation application:

* Store applications
* Roles
{#install-acc-adapter__ul_ern_ytz_25b}

For more information, see [Components installed with Agent Client Collector for Investigation](https://www.servicenow.com/docs/p8iJtw~HPRSiCisKKwtOew "Several types of components are installed with activation of the Agent Client Collector for Investigation (sn_acc_adapter) application, including user roles and ServiceNow Store applications.").

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Service Operations Workspace ITSM
  Applications](https://tpp.servicenow.com/sn_appstore_store.do#!/tpp/application/editapplication/213afe191b860dd029bd1f03b24bcbd1?st=appdetail) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
* Installing the Agent Client Collector for Investigation application requires ITSM Pro package subscription.

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Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Agent Client Collector for Investigation application (sn_acc_adapter) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-acc-adapter__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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