---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Landing page redirection in Service Operations Workspace for ITSM

# Landing page redirection in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Redirection enables you to automatically route users to the SOW landing page when they log in.

You can configure landing page redirection in any of the following ways:

* Conditional, based on user criteria, for example, Service Desk groups.
* Blanket. All users are first redirected to the Service Operations Workspace home page and the audience configuration determines which landing page should be used.
* Optional. In this case, users can opt out of the redirection.
{#landing-page-redirection-sow-itsm__ul_nbc_hkd_2cc}
* **[Redirect non-admin users to Service Operations Workspace](https://www.servicenow.com/docs/pZsC4nFke1AJvhhlPqPn~g)**   
  Enable a non-admin user to start prioritizing tasks quickly by redirecting to Service Operations Workspace after logging in to the ServiceNow instance.
* **[Redirect agents of a specific group to Service Operations Workspace](https://www.servicenow.com/docs/hOObsqTT1w7fS6Kx~gczbw)**   
  Enable only agents of specific user groups to be automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.
* **[Disable auto-redirection for all agents to Service Operations Workspace](https://www.servicenow.com/docs/BXGNh2TUL~SL2CzTQbwJ2w)**   
  Verify that the agents aren't automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.