Types of landing pages in Service Operations Workspace for ITSM

Landing pages provide an agent with quick visibility into the work assigned, announcements, upcoming tasks, and so on.

Following landing pages are available by default for the Service Operations Workspace ITSM Applications (sn_sow_itsm_cont) application.

• Tier 1 landing page
• Tier 2 landing page

Other landing pages are available if you have the corresponding plugins installed, for example, Service Operations Workspace ITOM Apps (sn_sow_itom_cont).

Important:

• A user's access to the landing page is based on the audience associated with that page. Configure the audiences with the required service desk groups and the users that are part of these service desk groups can then access the landing page. For information about audiences, see Learn about audiences.
• When multiple audiences are available for the landing page, the audience with the least order is considered.

Criteria to access the tier 1 landing page

Any user that meets one of the following audience criteria is redirected by default to the tier 1 landing page.

Table 1. Audience criteria for tier 1 landing page

Audience	Role	User criteria inclusion
SOW Common Audience	admin	None
SOW Service Desk Audience Granular	sn_incident_write	User should belong to a user group included in the Service Desk Group Inclusion user criteria inclusion of the audience.
SOW Service Desk Audience	itil	User should belong to a user group included in the Service Desk Group Inclusion user criteria inclusion of the audience.

Criteria to access the tier 2 landing page

Any user that meets the following audience criteria is redirected by default to the tier 2 landing page.

Table 2. Audience criteria for tier 2 landing page

Audience	Role	User criteria inclusion
SOW Tier 2/3 landing page Audience	itil	None