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sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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ft:locale :

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ft:publication_title :

    - Brazil IT Service Management

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---

# Managing Microsoft Teams conference calls in Service Operations Workspace

# Managing Microsoft Teams conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
* **[Add participants to an existing Microsoft Teams call in Service Operations Workspace](https://www.servicenow.com/docs/wdhGr1GfyA1AaPnSB3A1rg)**   
  Add a participant to a conference call so that they can join the discussion to resolve the incident.
* **[Join a conference call from Microsoft Teams in Service Operations Workspace](https://www.servicenow.com/docs/t3ky17jKNDSql3iY1NWDqw)**   
  Join an existing conference call to participate in the discussion to resolve an incident.
* **[Mute participants from a Microsoft Teams conference call in Service Operations Workspace](https://www.servicenow.com/docs/~JHtok1Hk9TGp7_6VlUqeQ)**   
  Mute a participant from the conference call to avoid unnecessary background disruption.