---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing Zoom conference calls in Service Operations Workspace

# Managing Zoom conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add or mute participants in a Zoom conference call in Service Operations Workspace.
* **[Add participants to an existing Zoom call in Service Operations Workspace](https://www.servicenow.com/docs/uJJPWVSIQA40eOVXPWGwyw)**   
  Add a participant to a conference call so that they can join the discussion to resolve the incident.
* **[Join a conference call from Zoom in Service Operations Workspace](https://www.servicenow.com/docs/WnP2ln~BpGfm88jajk3LGA)**   
  Join an existing conference call to participate in the discussion to resolve an incident.
* **[Mute participants from a Zoom conference call in Service Operations Workspace](https://www.servicenow.com/docs/mvzSqDdAa90xcZt8mQyu1w)**   
  Join an existing conference call to participate in the discussion to resolve an incident.