Manage recipients in a communication task

Manage the recipients list for a communication task to create flexible and effective communication with the required stakeholders.

Before you begin

Role required: major_incident_manager, ia_admin, itil, or admin

Procedure

1. On an incident record, select the Communicate tab.
2. Select Manage recipients.
   You can also select the More actions () icon for a communication task and then select Manage recipients.
3. On the Manage recipients pop-up window, fill in the details.

   Table 1. Manage recipients

   Field	Description
   Communication	Communication plan that is associated with the communication task for which you want to manage recipients. Note: When you select the More actions icon () for a communication task and then select Manage recipients, the communication plan associated the selected communication task is selected by default. When you select the Manage recipients option directly from the Communicate tab, you must select the communication plan.
   Add recipients	User, user group, or list of recipients to whom the communication is sent.
   Designate role	User role of the recipients.
   Add	Button to add the recipients and the user role to the Recipients field.
   Recipients	User, user group, or list of recipients with the user role. You must use the Add button to add the recipients and the user role to this field.

4. Select Save.