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sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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ft:locale :

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ft:publication_title :

    - Brazil IT Service Management

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---

# Using Microsoft Teams to make conference calls in Service Operations Workspace

# Using Microsoft Teams to make conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Microsoft Teams to schedule the conference calls with the stakeholders to resolve the incidents in Service Operations Workspace.
* **[Start a conference call using Microsoft Teams in Service Operations Workspace](https://www.servicenow.com/docs/ZyjtnBNXQ5Uj5I9WYQY~fA)**   
  Start a conference call from Microsoft Teams to work towards the resolution of an incident.
* **[Managing Microsoft Teams conference calls in Service Operations Workspace](https://www.servicenow.com/docs/ts17ERbm5_JnEqcZFIjT2w)**   
  Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
* **[Leave a Microsoft Teams conference call in Service Operations Workspace](https://www.servicenow.com/docs/_hj~MDLTvwxnWHnia9zs0A)**   
  Leave an active conference call. The call will still be active with other participants.
* **[End a Microsoft Teams conference call in Service Operations Workspace](https://www.servicenow.com/docs/HEsrIbaWVhWRJvew34XlGg)**   
  As a host or a user with the incident manager role, you can end the conference call.
* **[Reinitiate a conference call from Microsoft Teams in Service Operations Workspace](https://www.servicenow.com/docs/SCM0jC3bAumqOIF_9UJBVA)**   
  Reinitiate a conference call to discuss about the resolution of an incident.
* **[View a conference call recording from Microsoft Teams in Service Operations Workspace](https://www.servicenow.com/docs/Fr4hmz2oYPf5aKK~_kXsnA)**   
  View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.