Configure Notify connector for Microsoft Teams from Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure your ServiceNow instance with Notify connector for Microsoft Teams application from Service Operations Workspace using the guided setup to enable making calls using Microsoft Teams.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Service Operations Workspace Admin Center > Configurations.
    2. Select Notify, and then select Microsoft Teams Guided Setup.

      Review the sections Pre-published apps and Self-configured apps to consider for setup in your environment.

    3. Select Configure against Pre-published apps.

      Use guided setup to step through the configuration. Guided setup assists you with performing the configuration in a sequential process. Guided setup organizes configuration activities into categories and helps you track your progress.

    4. Select Start to begin the guided setup for pre-published apps.

      Once you have installed the required plugins and store apps, perform the activities outlined in the Install Azure Apps and Authorize Notify Connector section. After that, move on to complete the tasks in the Configuration Steps section.