---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Edit on-call team preferences using the Teams menu

# Edit on-call team preferences using the Teams menu {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Teams menu to edit the on-call preferences for a selected team.

## Before you begin

Role required: rota_manager, rota_admin

## Procedure

1. Navigate to WorkspacesService Operation Workspace.
2. From the primary navigation, select Teams (![Teams.]()). {#oncall-team-preference-tab-in-teams__select-my-teams}
3. Select a team card to open.
4. Select On-call team preferences from the header.  
5. Select an option for On-call shift managers from the list menu.
6. Select an option for PTO requests from the list menu.
7. Select an option for Preferred start day of the week from the list menu.  
   Note:  
   This option is available starting with the Washington DC release.
8. Select an option for Allow shift schedule overlap from the list menu.
9. Select an option for Escalation rule on shift overlap from the list menu.
10. Select Save.

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