---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Propose a major incident

# Propose a major incident {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Propose an incident to a major incident candidate based on the incident information.

## Before you begin

Role required: itil

## Procedure

1. Open an incident record.  
   For information about creating an incident in Service Operations Workspace, see [Create an incident in Service Operations Workspace](https://www.servicenow.com/docs/DX7Hz9WAFvHCv6apiiNpGg "Track the investigation, possible solutions, and resolution of a problem for a customer.").
2. On the incident record, use the following information to decide if you want to propose this incident:  
   * Incident information on the Overview tab
   * Incident information on the Details tab
   * Incident information on the Related records tab
   * Record information on the Contextual side panel

   {#propose-major-incident-sow__ul_g5f_gx2_z1c}

   For more information on the tabs, see [Managing a major incident record](https://www.servicenow.com/docs/qkSlxNDekvg9wyDrGUJC5w "Manage a major incident record with a playbook or the various tabs on the major incident record page.").
3. On the incident record for the incident that you want to propose, select Propose Major incident.
4. On the Propose Major incident window, fill in the details.  
   {#propose-major-incident-sow__table_h32_lx2_z1c__entry__2}

   | Field | Description |
   |-|-|
   | Work notes | Reason for proposing the incident as major incident candidate. |
   | Business Impact | Details of the impact created by the incident on the business. |
   [Table 1. Propose Major incident]

   {#propose-major-incident-sow__table_h32_lx2_z1c}
5. Select Propose Major incident.