Propose a standard change template

Propose a new standard change template when you identify a need while creating a change request.

Before you begin

Role required: itil, admin, change_manager, sn_change_write

About this task

As an IT technician, you can propose a standard change template for a change request that you frequently create. This new template is sent for approval to the Change Management team, which reviews the proposal and approves the template as part of the approval process.

Procedure

1. Create a new change request to open the standard change catalog.
2. From the More Actions icon (), select Propose a new template.
3. Fill the fields of the Standard Change Proposal form.
4. Select Save.
   The proposal is created with the status New.
5. Select Request Approval.

Result

The proposal for a new standard change template is created with the status In Progress.