Quick start tests for Incident Management in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Validate that Incident Management in Service Operations Workspace still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Incident Management in Service Operations Workspace

    Incident Management in Service Operations Workspace quick start tests are available in the base system when you install or update to Service Operations Workspace ITSM Applications (sn-sow-itsm-cont) 6.0 version.

    Table 1. Incident Management in Service Operations Workspace test suite
    Test Description Release version
    SOW Incident: Create problem from incident Test to verify the creation of a problem record from an Incident using the Create Problem UI action on the Incident form. Xanadu (August store release, 6.0 version)
    SOW Incident: Verify Assign to me button functionality Test to verify the assignment of the incident record to the logged-in user using the Assign to me UI option on the Record information side panel of the Incident form. Xanadu (August store release, 6.0 version)

    To learn more about Incident Management in Service Operations Workspace, see Incident Management in Service Operations Workspace.