---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

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bundleId :

    - itsm

workflow :

    - Technology


---

# Problem Management in Service Operations Workspace reference

# Problem Management in Service Operations Workspace reference {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Find additional information about Problem Management in Service Operations Workspace.
* **[Problem form](https://www.servicenow.com/docs/PT9UeRA5MWUKYbLlEDxA1g)**   
  Description of the field values for the problem form in Service Operations Workspace.
* **[Problem task form](https://www.servicenow.com/docs/G4cFo_M1CwaVZqeNgGi6ow)**   
  Description of the field values for the problem task form in Service Operations Workspace.

**Related concepts**   

* [Problem Management models in Service Operations Workspace](https://www.servicenow.com/docs/73CLS_6RWzjThSGfo949Hg "You can use Problem Management models to tailor processes for specific use cases.")  
**Related tasks**   

* [Create a problem in Service Operations Workspace](https://www.servicenow.com/docs/YAi~kNDN0CuIPq0iUKKegg "Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.")
* [Work on a problem in Service Operations Workspace](https://www.servicenow.com/docs/eGYomdX3KfjF4rgUBL2Oew "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")
* [Create a problem task in Service Operations Workspace](https://www.servicenow.com/docs/kuLfWjCk4Lk7dLcPJhSguw "When you need to engage another team or agent for help, create and assign a problem task.")
* [Work on a problem task in Service Operations Workspace](https://www.servicenow.com/docs/V10~Jfcz7i8j~9sYGZI0XA "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")