Resolve and close a major incident

Resolve a major incident to reinstate service after the interruption.

Before you begin

Role required: major_incident_manager or admin

Procedure

1. Open a major incident record.
2. Review the major incident record to ensure that the issue associated with the major incident is resolved.
3. Select Resolve.
4. On the Resolve major incident pop-up window, fill in the details.

   Table 1. Resolve major incident

   Field	Description
   Resolution code	Category of how the major incident was resolved. Possible values are: Duplicate Known error No resolution provided Resolved by caller Resolved by change Resolved by problem Resolved by request Solution provided Workaround provided
   Resolution note	Brief description on how the major incident was resolved.

5. Select Resolve.
   The state of the major incident is set to Resolved.
6. Select Close.

Result

The state of the major incident is set to Closed.