---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Setting up investigation framework using Microsoft Endpoint Configuration Manager for Investigation

# Setting up investigation framework using Microsoft Endpoint Configuration Manager for
Investigation {#ariaid-title1}

Freigeben Version: Brazil  
Aktualisiert 10. September 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer  
Set up the Investigation Framework in Service Operations Workspace using
Microsoft Endpoint Configuration Manager for Investigation to enable the display of the CI
metrics information on the Investigation tab of the Incident
records.
Wichtig:  
Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to
be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.  
You must ensure that the following requirements are met:

* Service Operations Workspace for ITSM (sn_sow_itsm_cont) application set up is complete and configured as per your requirement. For more information, see [Getting started with Service Operations Workspace for ITSM](https://www.servicenow.com/docs/Y99Rai4ZxCqj03M79LRnpQ "Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.")
* Install and configure Microsoft Endpoint Configuration Manager Spoke (sn_ms_epcfgmgr_spk) application. For more information, see [Microsoft Endpoint Configuration Manager spoke](https://www.servicenow.com/docs/access?context=ms-endpoint&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) and [Service Graph Connector for Microsoft SCCM](https://www.servicenow.com/docs/access?context=c_MicrosoftSCCMIntegration&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).
* Install the Microsoft Endpoint Configuration Manager for Investigation application.For more information, see [Install Microsoft Endpoint Configuration Manager(MECM) for Investigation](https://www.servicenow.com/docs/yfDdHdKR74mJx5Jac7Ml8w "You can install the Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.").

{#set-up-investigate-fw-mecm__ul_k3q_ykk_g5b}
* **[Install Microsoft Endpoint Configuration Manager(MECM) for Investigation](https://www.servicenow.com/docs/yfDdHdKR74mJx5Jac7Ml8w)**   
  You can install the Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.
* **[Configuring CI metrics for Microsoft Endpoint Configuration Manager for Investigation](https://www.servicenow.com/docs/4jbLoQIobpkOrC02zHkMtg)**   
  Configure the display of the metrics for Microsoft Endpoint Configuration Manager for Investigation.