---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Investigation using Agent Client Collector

# Setting up investigation framework using Agent Client Collector for Investigation {#ariaid-title1}

Freigeben Version: Brazil  
Aktualisiert 10. September 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer  
Set up the Investigation Framework in Service Operations Workspace using
the Agent Client Collector for Investigation adapter to enable the display of the CI metrics
information on the Investigation tab of the Incident records.
Wichtig:  
Starting with the Brazil release, Agent Client Collector for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For
details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.  
You must ensure that the following requirements are met:

* Service Operations Workspace for ITSM (sn_sow_itsm_cont) application set up is complete and configured as per your requirement. For more information, see [Getting started with Service Operations Workspace for ITSM](https://www.servicenow.com/docs/Y99Rai4ZxCqj03M79LRnpQ "Set up Service Operations Workspace by procuring the required license, configuring the Admin Center, and assigning the workspace to your agents.")
* Install the Agent Client Collector for Investigation Application. For more information, see [Install Agent Client Collector for Investigation](https://www.servicenow.com/docs/ZmPXU5DgRsBsj6RDcPAzHg "Install the Agent Client Collector for Investigation application (sn_acc_adapter) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").  
  Hinweis:  
  Installing the Agent Client Collector for Investigation application requires the ITSM Pro package subscription.
{#set-up-investigate-fw-using-acc__ul_k3q_ykk_g5b}
* **[Install Agent Client Collector for Investigation](https://www.servicenow.com/docs/ZmPXU5DgRsBsj6RDcPAzHg)**   
  Install the Agent Client Collector for Investigation application (sn_acc_adapter) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.