---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Setting up Investigation Framework in Service Operations Workspace

# Setting up Investigation Framework in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the Investigation Framework in Service Operations Workspace to
display CI metrics on the Investigation tab
of the incident records.
* **[Setting up Investigation Framework using Agent Client Collector for Investigation](https://www.servicenow.com/docs/Q9HVXIwxejlSHQIKWZyMiA)**   
  Set up the Investigation Framework in Service Operations Workspace using the Agent Client Collector for Investigation adapter to display CI metrics on the Investigation tab of the incident records.
* **[Setting up Investigation Framework using Microsoft Endpoint Configuration Manager for Investigation](https://www.servicenow.com/docs/kpfksMzyR1XCS4QuMFDgug)**   
  Set up the Investigation Framework in Service Operations Workspace using Microsoft Endpoint Configuration Manager for Investigation to display CI metrics on the Investigation tab of the incident records.
* **[Configure a metric definition](https://www.servicenow.com/docs/6bBa10LQjrvJu1FhWKz6jg)**   
  Configure a metric definition to create or modify the existing base system CI metrics displayed on the Investigation tab.
* **[Configure CI actions](https://www.servicenow.com/docs/2K_~1PjeMaX9SWYrWoAfBw)**   
  Configure the CI Action Framework to add a new CI action or modify an existing one.
* **[Configure the Remedial Actions Framework](https://www.servicenow.com/docs/BtltBopG_MdbiY8U_jvviQ)**   
  Configure the Remedial Actions Framework to add a new remedial action or modify an existing one.