Setting up Recommended Actions for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can set up Recommended Actions for ITSM to apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Service Operations Workspace.

    The standard version of Recommended Actions for ITSM is provided as a part of the Service Operations Workspace application.

    The Advanced Recommended actions for ITSM (sn_sow_itsm_ra_adv) plugin is included with the ITSM Pro package subscription.

    For more information, see Configuring Recommended Actions for ITSM in Service Operations Workspace.