Specify the refresh duration for user presence in Service Operations Workspace

Define the duration after which the user presence should be refreshed for all collaboration channels in Service Operations Workspace.

Before you begin

Role required: admin

About this task

The sn_sow_collab.user_presence_refresh_duration property specifies the refresh duration of user presence for all collaboration channels in Service Operations Workspace. However, if the user presence refresh duration is also defined for an individual collaboration channel, then the maximum of these two values is considered for that channel.

For example, consider the following scenario where the user presence refresh duration is defined individually for Microsoft Teams and also for all collaboration channels in Service Operations Workspace.

• The sn_tcm_collab_hook.teams.presence_status_cache_invalidate_duration property value is set to 240 secs. For information about defining the user presence refresh duration for Microsoft Teams, see Configure cache duration for the user presence status.
• The sn_sow_collab.user_presence_refresh_duration property value is set to 180 secs.

In this case, the value specified for the sn_tcm_collab_hook.teams.presence_status_cache_invalidate_duration property is considered to refresh the user presence in Microsoft Teams.

Procedure

1. From the All menu, navigate to sys_properties.list.
2. Select the sn_sow_collab.user_presence_refresh_duration property.
3. In the Value field, specify the duration after which you want the user presence to refresh.
4. Click Update.