---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Verify a CMPivot entity

# Verify a CMPivot entity {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Verify a CMPivot entity and its attributes to configure the display of the CI metrics
information on the Investigation tab of the Incident record.

## About this task

Important:  
Starting with the Brazil release, Microsoft Endpoint Configuration Manager for Investigation is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to
be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Before you begin

The Microsoft Endpoint Configuration Manager server must be logged in using the
Microsoft Remote Desktop.

Role required: admin

## Procedure

1. Open the Microsoft Endpoint Configuration Manager.
2. On the Microsoft Endpoint Configuration Manager, select Assets and Compliance.
3. On the Assets and Compliance section, select Devices.  
   The list of devices are displayed on the right pane of the window.
4. Select the required CI device from the list.  
   Note:  
   The selected CI device must be Active.

   In case the required CMPivot
   entity isn't displayed on the list, extend the hardware inventory to add
   the CMPivot entity to the list. For more information, see [Extend hardware inventory](https://www.servicenow.com/docs/MGrOhG30UR3pSd8YWSM1Ig "Extend the hardware inventory to add the CMPivot entity on the CMPivot entity list in the Microsoft Endpoint Configuration Manager.").
5. Select Start CMPivot.  
   Alternatively, you can also right-click on the device and select Start CMPivot.
6. Verify the CMPivot entity and attributes.