Perform post-migration tasks for new records

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Verify that the new record menus in Service Operations Workspace (SOW) are consistent with the new record menus in ITSM Agent Workspace (ITSM AW) and they are ready for use in SOW. You can update the migrated new record menu settings in SOW based on your requirements.

    Before you begin

    When performing the migration, you must have selected the New Records option for ITSM Agent Workspace features. For example, the New Records option for Incident Management. For information about the migration process, see Migrate from ITSM Agent Workspace to Service Operations Workspace for ITSM.

    Role required: admin

    About this task

    At the end of the migration process, a confirmation message specifies if the migration is successful or not. You can review the migration information and perform the post-migration steps to ensure successful migration of your configuration or customization.

    Procedure

    1. If the migration is successful, perform the following steps to verify the migration.
      1. Open SOW for ITSM and ITSM Agent Workspace instances.
        • To open SOW, navigate to All > Workspace Experience > Workspaces > Service Operations Workspace.
        • To open ITSM Agent Workspace, enter <instance-name>.service-now/workspace in the web browser.
      2. Verify that the menu items are available in the SOW.

        By default, order is same as available in the ITSM Agent Workspace except for some menu items that are available in the SOW out-of-the-box.

      3. To make any modifications in order in which the menu items appear on UI, navigate to All > sys_ux_page_property.list.
      4. Filter the Name with chrome_tab property.
      5. Select chrome_tab property for Service Operations Workspace.
      6. In the Value field, under the newTabMenu, order the JSON object for tables as required.
    2. If the migration fails, perform the following steps.
      1. Navigate to All > sys_ux_page_property.list
      2. Filter the Name with chrome_tab property.
      3. Select chrome_tab property for Service Operations Workspace.
      4. In the Value field, under the newTabMenu, add JSON object for tables that are required in SOW new record menu item in the specified format.
      5. Select Update.