---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View and approve records in Service Operations Workspace

# View and approve records in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access the My Approvals in SOW to manage the approval requests for change, request, catalog task, and requested item.

## Before you begin

Role required: itil, sn_change_read, sn_request_read

Confirm that the Approvals component is enabled in the SOW layout.  
Note:  
If My Approvals doesn't appear under List, verify that approval requests are actively assigned to you and that you have one of the required roles: itil, sn_change_read, or sn_request_read

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   Important:  
   The My Approvals navigation item is visible only if the Approvals component is enabled in the workspace layout and your user account has an approver role assigned.
2. Navigate to ListApprovalsMy Approvals.
3. Select a record to approve or reject the request.
4. **Optional:** Select Approve to approve the request.
5. **Optional:** Select Reject to reject the request.

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