View and approve records in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Access the My Approvals in SOW to manage the approval requests for change, request, catalog task, and requested item.

    Before you begin

    Role required: itil, sn_change_read, sn_request_read

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Navigate to List > Approvals > My Approvals.
    3. Select a record to approve or reject the request.
    4. Optional: Select Approve to approve the request.
    5. Optional: Select Reject to reject the request.