View the SLA details for problems

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the SLA details of a problem in the contextual side panel of Service Operations Workspace so that you can prioritize the problem and resolve it within the defined SLA timeline.

    Before you begin

    You must configure the Service Level Agreement (SLA) timer for Problem Management. Select from the existing Problem resolution and Problem response configurations, or create your own. For more information, see Configure the SLA timer and Create an SLA definition.

    Role required: admin

    Procedure

    1. Navigate to All > Problem > Workspace Configuration > Contextual Sidebar.
    2. From the SLAs and timings row, set the Active column value to true.

    Result

    The SLAs and timings card is visible within Record information in the Service Operations Workspace contextual sidebar.