---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage delivery channel

# Manage delivery channel {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.

## Before you begin

Role required: rota_manager, rota_admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the Schedules icon.
3. On the Schedules page, select On-call Notification preferences and then select Edit to add, edit, or delete delivery channels.
4. Select Add New to add a new channel and enter the name and email address.
5. Select the Phone numbers tab to add and edit phone numbers.
6. To delete a delivery channel, select the channel from the list and select the Delete icon.  
   Important:  
   Deleting a delivery channel removes it from all notification preference rules that reference it. Verify that no active rules depend on the channel before deleting it.
7. Select Save to apply your changes.

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