---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage your work and schedule absence

# Manage your work and schedule absence {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request absence and provide coverage for a shift. You can also request overtime for a shift.

## About this task

You can schedule your own time off and suggest a suitable cover from among the fellow roster members. This helps the shift manager and on-call administrator plan shifts so that members are available to respond to incidents and escalations.

Get an overview of how to schedule an absence with this video.

## Before you begin

Role required: itil

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the Schedule menu to view your calendar.  
   You can also do the following to view your calendar:
   * Navigate to WorkspacesService Operations Workspace.
   * Select the Teams menu from the home page, and then select a team.
   * Select the Schedule tab to view all schedules for the team.
   {#work-on-a-schedule-in-sow__ul_im1_2s5_21c}
3. Select a shift card and select ![More]() icon, or select and hold (or right-click) a shift card.  
4. Select Schedule absence to request absence for the shift and provide the following details:  
   * Member
   * All day toggle button
   * Start time and End time
   * Proposed cover
   * Notes

   {#work-on-a-schedule-in-sow__ul_wpj_nzl_d1c}
5. Select Schedule absence.

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