Manage your work and schedule absence

Request absence and provide coverage for a shift. You can also request over-time for a shift.

About this task

You can schedule your own time off and suggest a suitable cover from among the fellow roster members. This helps the shift manager and on-call admin in planning shifts and making sure that members are available to respond to incidents and escalations at all times.

Get an overview of how to schedule an absence with this video.

Before you begin

Role required: itil

Procedure

1. Navigate to Workspaces > Service Operation Workspace.
2. Select the Schedule menu to view your calendar.
   You can also do the following to view your calendar:

   • Navigate to Workspaces > Service Operation Workspace.
   • Select Teams menu from home page and select a team.
   • Select Schedule tab to view all the schedules for the team.
3. Select a shift card and select icon or right-click a shift card.
   
4. Select Schedule absence to request absence for the shift and provide the following details:
   • Member
   • All day toggle button
   • Start time and End time
   • Proposed cover
   • Notes

   
5. Select Schedule absence.