Work on a change task in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Complete the change task that in turn helps in resolving the associated change.

    Before you begin

    Role required: itil or admin

    Procedure

    1. Open a change.
    2. From the Change tasks tab, open the required change task.
    3. To find and work on records that help in quick resolution of the change task, perform the following actions.
      1. From the contextual side panel, click the agent assist icon (agent assist icon).
      2. Search for a resource and perform the required action.
    4. To delete the change task, Click the more actions icon (more actions icon) and select Delete.