Work on Walk-up interaction in Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Manage your Walk-up appointments in Service Operations Workspace.

    Before you begin

    Role required: itil or admin

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select Inbox from the side bar.
    3. Set your status as Available.
      A Walk-up interaction task is automatically pushed in your inbox, if you do not already have any walk-up interactions assigned to you.
    4. Select Accept.
    5. On the details page, select one of the following options.
      OptionDescription
      Abandon Reject the Walk-up interaction
      Accept Accept the Walk-up interaction
    6. If you already have interactions assigned to you, navigate to Lists > Walk-up > My Assigned Walk-ups.
    7. From the Walk-up list, select Location Kiosk.
    8. Select a kiosk assigned to the location from the list.
    9. On the Walk-up Location Kiosk page, select Check-in.
      Note:
      Walk-up location kiosks are displayed only when the Show kiosk option is enabled.
    10. On the My Assigned Walk-ups page, select the Walk-up interaction assigned to you.
    11. After you have fulfilled or resolved the request, set the state of the Walk-up interaction to Closed Complete.