---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Conference calls with Zoom in Service Operations Workspace

# Conference calls with Zoom in Service Operations Workspace {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Zoom to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.
* **[Start a conference call using Zoom in Service Operations Workspace](https://www.servicenow.com/docs/9wsyiPETSXLazMW52hIhBg)**   
  Start a conference call using Zoom to work towards the resolution of an incident.
* **[Managing Zoom conference calls in Service Operations Workspace](https://www.servicenow.com/docs/pUaNTQEXDzQgM7aZ~gWciQ)**   
  Add or mute participants in a Zoom conference call in Service Operations Workspace.
* **[Leave a Zoom conference call in Service Operations Workspace](https://www.servicenow.com/docs/L0JSHJU81n4chX66nxHJqg)**   
  Leave an active conference call. The call will still be active with other participants.
* **[End a Zoom conference call in Service Operations Workspace](https://www.servicenow.com/docs/PxSH~9gttZPjhVS6SN2hLg)**   
  As a host or a user with the incident manager role, you can end the conference call.
* **[Reinitiate a conference call from Webex in Service Operations Workspace](https://www.servicenow.com/docs/GeKEHWiLigJyTcCeAT_e5w)**   
  Reinitiate a conference call to discuss about the resolution of an incident.