Convert services in bulk in Service Portfolio Management

Convert multiple services from the Configuration Management Database (CMDB) service table to one of the dedicated child tables. You can convert to a business service or to a technical service.

Before you begin

Role required: admin

About this task

You can convert services individually but to reduce manual overhead, convert multiple services at once from the CMDB service table [cmdb_ci_service] to one of the dedicated child tables:

• Business service table [cmdb_ci_service_business]
• Technology management service table [cmdb_ci_service_technical]

Note:

Starting with the Australia release, the [cmdb_ci_service_technical] table is labeled Technology Management Service in the user interface (formerly labeled Technical service). Additionally, the [service_offering] table is labeled Technology Management Offering in the user interface (formerly labeled Technical service offering).

When you convert a service, the record and all its relationships remain intact.

Note:

Service offerings can’t be converted but they inherit the parent type (Service classification if your organization uses that field).

Procedure

1. Navigate to All > Service Portfolio Management > Services.
2. Select the services that you want to convert.
   If your organization uses the Service classification field for business and technical services, then you can filter by Service classification.
3. Select Actions on selected rows, and then select Convert to business service or Convert to technical service.
4. At the prompt, select OK to continue to convert the services or select Cancel.
   Note:

   If a selected item can’t be converted, a warning message is displayed.
5. Optional: Convert a service while in the service record.
   To convert a service wile in the service record, find the convert options under Related Links. If you don't see the convert options, then you might be in a record that isn't in the CMDB service table [cmdb_ci_service].