Use Service Portfolio Management services
Summarize
Summary of Use Service Portfolio Management services
Service Portfolio Management enables organizations to configure IT services within their portfolios to maximize value. Services can be aligned with applications or represented in a request catalog, and their phase and status indicate their life-cycle position. Users can monitor these services through platform lists and reports, including retired services for reference.
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Key Features
- Service Tracking: Services are identified by unique numbers, and criticality levels can be assigned to reflect their impact on operations.
- Business Services: These form the structure of the service portfolio. Users can manage service and offering details through dependency tabs on Service and Service Offering forms, with business services stored in the [cmdbciservicebusiness] table.
- Service Offerings: Created as children of services in the [serviceoffering] table, they define the specific offerings available to users.
- Technical Services: Aligned with the Common Service Data Model (CSDM), technical services are stored in the [cmdbciservicetechnical] table and identified as Technology Management Services.
Key Outcomes
By utilizing Service Portfolio Management, organizations can effectively manage their service portfolios, ensuring they align with business goals while enhancing service visibility and accountability. Users can create or modify services, understand service offerings, and subscribe users to these offerings, facilitating better service delivery and management.
Configure IT services within your portfolios to add the most value to your organization. The IT services defined in your portfolios may, or may not be, aligned to an application. IT services defined in your portfolios may, or may not be, represented in a request catalog.
The phase and status of a service indicates the life-cycle position of the service. You can view, track, and monitor the services by phase and status with platform lists and reports. The lists can also include retired services for viewing purposes.
Each service record has a unique number to identify the record.
To reflect the importance or impact of each service on the operations of your organization, you can select a criticality level for them. For example, you might select a high level for a service that supports sales functionality using the organization's website. You might then select a lower level for a service that provides internal printing for the organization's employees.
Business services
Business services make up the structure of your service portfolio taxonomy. You can manage associated service and offering details via the dependency tabs of the related list on the Service and Service Offering forms. Business services reside in the [cmdb_ci_service_business] table.
Create offerings as children of services. Offerings are created in the Service Offering [service_offering] table. Refer to Service offerings in Service Portfolio Management for more details.
You can designate services as Services I depend On or Services Dependent On Me via form related lists.
Technical services
You can add technical services as part of your service portfolio taxonomy. Even if you don't, you can still gain insight into these services by adding them as Services I depend On or Services Dependent On Me in the related list section of the Service form.
Starting with the Australia release, technical services align with the Common Service Data Model (CSDM), version 5. With this alignment, technical services remain in the [cmdb_ci_service_technical] table and are labeled in the user interface as Technology Management Service. Service offerings remain in the [service_offering] table and are labeled Service Offering.
| Table name | Label in Xanadu and prior releases | Label in Australia and later releases |
|---|---|---|
| [cmdb_ci_service_technical] | Technical Service | Technology Management Service |
To create or modify services, see Create or modify Service Portfolio Management services.
To learn about service offerings, see Service Portfolio Management service offerings.
To subscribe users to a service offering, see Subscribe users to a service offering in Service Portfolio Management.