---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View Service Level Agreement (SLA) results

# View Service Level Agreement (SLA) results in Service Portfolio Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 17, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Portfolio Management leverages the Service Level Management
application and includes a module to manage your Service Level Agreement (SLA) definitions and
results.

You can view, modify, or create SLA definitions from the Service Portfolio Management application. You can also view, modify, or create SLA results. Refer to and [Create an SLA definition](https://www.servicenow.com/docs/VjdZWS94BLQajtyl5XK5jg "Create SLA definitions to set the conditions under which SLAs attach, pause, stop, and reset on task records. Use them to track and enforce service commitments across your organization.") for information about SLA definitions and configuration. For complete detailed information about SLAs, refer to [Service Level Management](https://www.servicenow.com/docs/EyliCwnJszBjufgpgJQV7g "The ServiceNow Service Level Management (SLM) application helps to gather service requirements as well as monitor and report with regards to agreed service levels (SLAs).").

After you define service commitments for your offerings, you can monitor the SLA results to manage performance by the running a daily job that generates the SLA results.

To enable Service Level Agreement (SLA) commitment support to Service Portfolio Management, activate the com.snc.service_portfolio.sla_commitment plugin.
For more information, see [Activate Service Portfolio
Management](https://www.servicenow.com/docs/Q~89IdWiVJypf75u3ywYfg "The Service Portfolio Management Core plugin (com.snc.service_portfolio_core) is available by default for ITSM licensed customers. You can activate additional available related plugins for enhanced features and functionality.").

To view the SLA results, navigate to Service Portfolio ManagementService Level ManagementSLA Results. To edit an SLA result, select the name of the SLA result to open the SLA Result form. Change any of the form field data as needed.  
{#SPM2-view-sla-result__table_tdm_5n2_4gb__entry__2}

| Field | Description |
|-|-|
| Service offering | Select the service offering for which you want to create or modify an SLA Result record. |
| Service commitment | Select the service commitment to apply the SLA Result record. |
| Start | Specify the start date for this SLA Result interval. |
| End | Specify the end date for this SLA Result interval. |
| Company | Specify the company for which the SLA Result record is created. |
| Required SLA percentage | Enter the percentage of tasks that must meet this SLA. |
[Table 1. SLA Result form]

{#SPM2-view-sla-result__table_tdm_5n2_4gb}  
Note:  
The following fields display SLA result data when available:

* Total tasks --- Total number of incidents that are opened against the service offering.
* Breached --- Number of tasks that breached this SLA for this interval.
* Achieved --- Number of tasks that achieved this SLA for this interval.
* Total achieved % --- SLA percentage achieved for the entire interval.
{#SPM2-view-sla-result__ul_ny5_rv1_zhb}  
Note:  
When an SLA definition is triggered against a particular task, a task SLA record generates and contains all the tracking data for the specific SLA on that record. To create an SLA task or modify an existing task, refer to [Task SLA table](https://www.servicenow.com/docs/DkrtAbz5bi4lTcYZODfaIQ "The Task SLA [task_sla] table stores Task SLA records for the SLAs attached to particular tasks.").

*[\>]: and then