--- sourceDocument: Brazil IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Explore # Exploring Service Portfolio Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Service Portfolio Management The Service Portfolio Management application in ServiceNow enables customers to document, organize, and manage IT services, service offerings, and portfolios in a standardized, structured format. It helps optimize service value and reduce costs, supporting streamlined IT operations and better alignment with customer demands. Service portfolios are divided into three key phases: Show full answer Show less * **Service pipeline:** Services proposed or under review, not yet operational. * **Service catalog:** Operational and available services, often represented in request catalogs. * **Retired services:** Services no longer available but retained for historical reference. ## Key Features * **Role-based access:** Different users such as Portfolio Admins, Editors, and Viewers, as well as Service Admins, Editors, and Viewers, have defined capabilities ranging from creating and editing services and portfolios to viewing them. * **Service and portfolio management:** Create and manage service portfolios, service offerings, taxonomy nodes, commitments, support teams, and user subscriptions. * **Service monitoring:** Log outages, assess availability and SLA commitments, and evaluate service impacts from dependencies. * **Integration:** Supports integration with the Common Service Data Model (CSDM) for standardized service data management. * **Time zone configuration:** Set availability result time zones to align with your organizational context. ## Key Outcomes * Gain comprehensive visibility into current, future, and retired IT services across one or multiple portfolios. * Enable structured management of services to align IT offerings with business needs and customer expectations. * Streamline service lifecycle management by tracking service statuses, supporting service request catalogs, and logging operational incidents. * Empower different roles with tailored access to create, edit, monitor, or view portfolios and services, ensuring appropriate governance and collaboration. * Leverage integration with CSDM to maintain consistent service definitions and data across IT management processes. The Service Portfolio Management application enables you to document and manage your services, service offerings, and portfolios using a standardized, structured format. ## Service Portfolio Management overview {#c_ServicePortfolioManagementv2__cf-exploring-parent-overview} The Service Portfolio Management application enables you to create, organize, and manage portfolios of IT services. It optimizes the value of services and reduces their costs to help you to streamline your IT business operations and meet customer demands. A service portfolio includes information related to the organization of services and data about each service, including status and related items. Service portfolios typically have three phases: * Service pipeline: Services that aren't yet operational or available for use. These services are typically proposed or services in review for suitability. In this phase, you can analyze and manage the future growth and time line for each service. * Service catalog: Services that are operational and available for use, as well as design and development. These services typically have representation in a request catalog. * Retired services: Services that are no longer operational or available for use. These services can include essential historical information. {#c_ServicePortfolioManagementv2__ul_rtn_kv4_5bc} ## Service Portfolio Management users {#c_ServicePortfolioManagementv2__cf-exploring-parent-users} The following table presents the most common users for Service Portfolio Management. For more information about core roles and tables, see [Installed with Service Portfolio Management](https://www.servicenow.com/docs/Dq7DlvDCbCojhOlaWMUDew "Service Portfolio Management Core is active by default for users with ITSM licenses. Service Portfolio Management Foundation is administrator activated and enables you to document portfolios, taxonomies, services, and service offerings using a standardized, structured format."). {#c_ServicePortfolioManagementv2__table_gkv_mr4_5bc__entry__2} | User | Description | |-|-| | Portfolio admin | Set up, create, edit, and delete services and service portfolios. Manage portfolios including related commitments and availability. Update taxonomy nodes, services, service offerings, and reparent services. | | Portfolio editor | Edit and delete services and service portfolios. Update portfolios, taxonomy nodes, services, service offerings, and reparent services. | | Portfolio viewer | View portfolios, taxonomy nodes, services, and service offerings. | | Service admin | Set up, create, edit, and delete services and service offerings. | | Service editor | Edit services and service offerings that they own or are a delegate of. | | Service viewer | View all service portfolios, services, and service offerings. | [Table 1. Users] {#c_ServicePortfolioManagementv2__table_gkv_mr4_5bc} ## Service Portfolio Management workflow {#c_ServicePortfolioManagementv2__cf-exploring-parent-workflow} Depending on your role, you can use Service Portfolio Management for a variety of use cases. Figure 1. Service Portfolio Management overview * Portfolio admins create service portfolios, services, and service offerings. Portfolio admins can also use the ServiceNow® Service Builder application to create and edit services and service offerings. * Portfolio editors and service editors create, add, and assign roles to service offerings. Portfolio editors and service editors can also log outages, assess availability commitment results, assess service level agreements (SLA) commitment results, and identify service impacts from dependencies. * Portfolio viewers and service viewers can view service portfolios, services, and service offerings in both Service Portfolio Management and in Service Builder. {#c_ServicePortfolioManagementv2__ul_kmp_ns4_5bc} ## Service Portfolio Management benefits {#c_ServicePortfolioManagementv2__cf-exploring-parent-benefits} The Service Portfolio Management application provides several benefits to help you organize services and other solutions. {#c_ServicePortfolioManagementv2__table_jkv_mr4_5bc__entry__3} | Benefit | Feature | Users | |-|-|-| | Create and manage service portfolios and add services and offerings to the portfolios. | [Create portfolios in Service Portfolio Management](https://www.servicenow.com/docs/JGmdlbYoHhPqJ0uPJqvPCA "You can create a single service portfolio or multiple service portfolios, each with its own taxonomy structure. The service portfolio enables you to see an overall view of your current IT services. You can also see services that may be available in the future and services that existed in the past.") | Portfolio admin | | Create and manage the overall portfolio taxonomy, including service nodes. | [Service Portfolio Management taxonomy](https://www.servicenow.com/docs/rY7beQvk9HX9M8gFTp7uuQ "Service Portfolio Management uses a taxonomy framework to organize and manage services in a portfolio.") | Portfolio admin | | Create taxonomy nodes | [Create taxonomy nodes](https://www.servicenow.com/docs/XE3PiBNed0gzxMUpEsYYwQ "Create an unlimited number of nodes, or branches, and add them to your service portfolio taxonomy layers. By configuring taxonomy nodes, you can successfully achieve a highly detailed and organized service portfolio containing multiple elemental layers—from general to specific.") | Portfolio admin | | Create services | [Create a service in Service Portfolio Management](https://www.servicenow.com/docs/unjCbobszLOs1DZacCgdOA "Create services that benefit and add value to your internal organization and external customers and users.") | Portfolio admin and service editor | | Create service offerings, commitments, assign support teams to a service offering, and subscribe users. | [Service offerings in Service Portfolio Management](https://www.servicenow.com/docs/0dFMG0JLzinhVXIvUOk11g "A service offering derives from a service, refining the parent service to a specific business need and performance level.") | Portfolio admin to create service offerings. Service editor to add commitments to an offering, assign multiple support teams, and subscribe users. | | Log outages | [Log outages in Service Portfolio Management](https://www.servicenow.com/docs/UWL2vzI8AqrTgJzNG0tXnQ "Log outages to adjust your business or technical service commitment availability.") | Service editor | | View availability results | [View availability results in Service Portfolio Management](https://www.servicenow.com/docs/R6CzjSU5C5eD2_IBiTrVQA "View availability calculations for commitments on service offerings and application services. After the commitments are set up in Service Portfolio Management, you can view the results by an automated report that you set up.") | All Service Portfolio Management roles | | Set the time zone for availability results | [Set the time zone for availability results in Service Portfolio Management](https://www.servicenow.com/docs/lA33BebgP~ck6lw6d5LT~Q "By default, the time zone to calculate availability for services and commitments is set to the global (system) time zone. You can change the global time zone or you can set the time zone for service commitments. With either option, you can recalculate the availability results based on the time zone that you set.") | Portfolio admin | | Integrates with the Common Service Data Model (CSDM) | [Applying the CSDM guidelines to Service Portfolio Management](https://www.servicenow.com/docs/aCusRNIOsF7WInehQhkj4w "Service data relates to each other using different applications in different ways. Service Portfolio Management references the Common Service Data Model (CSDM) framework to bring service-related data together in a single view.") | Admin | [Table 2. Service Portfolio Management benefits] {#c_ServicePortfolioManagementv2__table_jkv_mr4_5bc} ## What to explore next {#c_ServicePortfolioManagementv2__cf-exploring-parent-links} To learn more about configuring and using Service Portfolio Management, see: * [Configuring Service Portfolio Management](https://www.servicenow.com/docs/_qUhKl~frqIUlXKSIdWwTQ "Configuring topics provide information about how to set up and configure the Service Portfolio Management application.") * [Using Service Portfolio Management](https://www.servicenow.com/docs/wtakFXc9B3EylEQhPBa6Rw "Service Portfolio Management enables you to create services and service offerings, and assign them to service portfolios. You can also view service-related data including service availability results.") * [Service Portfolio Management reference](https://www.servicenow.com/docs/p4SK197cGxfqvOBjHKy13w "The following reference topics provide additional information about the roles, lists, and forms to configure and administer Service Portfolio Management.") {#c_ServicePortfolioManagementv2__ul_kkv_mr4_5bc} * **[Use Service Portfolio Management services](https://www.servicenow.com/docs/An~xBwpIiCpYEZn2P3RxUA)** Configure IT services within your portfolios to add the most value to your organization. The IT services defined in your portfolios may, or may not be, aligned to an application. IT services defined in your portfolios may, or may not be, represented in a request catalog. * **[Service Portfolio Management portfolios](https://www.servicenow.com/docs/R3Kd6RMU3J2PgoZ088cvhg)** A service portfolio presents an overall top-level view of your currently available services, possible future services, and services that existed in the past. Evaluate the impact that services have on your business and manage them in a single portfolio or multiple portfolios with unique taxonomy structures, owners, and market scope.