Roles in Simplified IT Service Management

  • Release version: Australia
  • Updated November 20, 2023
  • 1 minute to read

    • You can configure the user access for Simplified ITSM pages using various roles.

    Table 1. Roles in Simplified ITSM
    Role Description Inherited roles
    admin Provides access to all pages in Simplified ITSM.

    A user with this role can perform configurations for all modules in the product console.

    		 None
    Incident Management
    sn_incident_admin Enables you to edit incident management configurations in the product console. None
    Request Management
    sn_request_admin Enables you to edit request management configurations in the product console. None