Software Asset Management Foundation plugin migration

  • Release version: Australia
  • Updated June 11, 2026
  • 2 minutes to read
  • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Software Asset Management Foundation plugin migration

    This guide explains how to migrate from the Software Asset Management (SAM) plugin to the more advanced Software Asset Management Foundation plugin in ServiceNow. The migration includes automatic updates during plugin activation and requires manual customer actions to finalize the process, especially concerning customizations and configurations.

    Show full answer Show less

    Automatic Changes During Migration

    • Table Renaming: Key tables are renamed for consistency:
      • Software License [almlicense] becomes Software Entitlement
      • User Entitlement [almentitlementuser] becomes User Allocations
      • Device Entitlement [almentitlementasset] becomes Device Allocations
    • New tables and script includes are added to support enhanced functionality.
    • License key values in Software Entitlements are added to the License Key table.
    • Field adjustments:
      • Inference mandatory field values for software suites are transferred to a new Mandatory field.
      • The Rights field in License Entitlements is renamed and split into Purchased rights and Active rights.
      • Software model fields in software entitlement allocations are automatically aligned with the entitlement’s software model.
      • Allocation quantities are set appropriately, aggregating multiple allocations per user or device into single records with updated quantities.
    • Forms and lists for Software Models, Entitlements, Discovery Models, and Software Installations are updated to fit the new application layout.

    Disabled Functionality

    • License and Software Counters: The scheduled job for SAM License Counters is disabled, effectively turning off software counters.
    • Auto-match Functionality: The feature that matches discovery models to software models is deactivated.
    • Navigation Menu: The original Software Asset Management navigation menu is deactivated and renamed.
    • Legacy Business Rules: Old business rules related to discovery models are disabled.

    Customer Actions Required Post-Activation

    After activating the Software Asset Management Foundation plugin, customers must manually overwrite any customizations to forms and lists that existed in the previous plugin to ensure compatibility and proper function.

    Additionally, manual configuration is necessary for certain fields in software models, software entitlements, and user/device allocation forms to complete the migration successfully.

    Migrate from the Software Asset Management plugin to the Software Asset Management Foundation plugin to take advantage of more powerful features. Manual actions by the customer are required after plugin activation.

    After automatic changes are performed during plugin activation, successful migration from the Software Asset Management (com.snc.software_asset_management) plugin to the Software Asset Management Foundation (com.snc.sams) plugin requires a Overwrite customizations for Software Asset Management migration to be performed by the customer.

    Customizations to forms and lists may need to be manually overwritten by the customer after plugin activation. In addition, certain fields in software models, software entitlements, user/device allocations forms require manual configuration by the customer after plugin activation.

    Automatic changes

    The Software Asset Management Foundation (com.snc.sams) plugin performs these automatic changes:
    • Tables
      • Table labels renamed
        Table Original Label New Label
        [alm_license] Software License Software Entitlement
        [alm_entitlement_user] User Entitlement User Allocations
        [alm_entitlement_asset] Device Entitlement Device Allocations
      • Adds new tables and script includes.
      • Adds any string value in the Software Entitlements License key field to the License Key [samp_sw_license_key] table
    • Field names and values
      • Inference mandatory field

        For software models that have suite components (to bundle software models), the Inference mandatory field value in the Software Suite [cmdb_m2m_suite_model] table is transferred to a new Mandatory field

      • Rights field

        The Software Entitlements (formerly Software Licenses) Rights field value in the License Entitlements [alm_entitlement] table is transferred to a new Purchased rights field, and name changed from Rights to Active rights

      • The Software model field for a software entitlement allocation (Software Entitlement [alm_license] table) is automatically set to the software model on the entitlement (License Entitlements [alm_entitlement] table)
      • The quantity for a software entitlement allocation (License Entitlements [alm_entitlement] table) is set to 1 unless there are multiple allocations

        If there are multiple software entitlement allocations for the same user or device, the allocations are aggregated into one record, the quantity is set to the count of aggregated records, and duplicate allocations are not allowed.

    • Forms and lists
      Software Models, Entitlements (formerly Software License), Discovery Models, and Software Installations form and list layouts are modified to fit the new application
      Note:
      Any customizations to these forms and lists must be manually overwritten after plugin activation.
    • Functionality
      Table 1. Functionality disabled
      Functionality Description
      License and software counters The scheduled job trigger for SAM License Counters is changed to None so that it is deactivated, and software counters are disabled.
      Auto-match functionality The auto-match functionality, which attempts to match a discovery model to a corresponding software model, is deactivated.
      Navigation menu The navigation menu for the Software Asset Management plugin is deactivated and renamed.
      Business rules Legacy business rules applied to discovery models are disabled.