Activate the legacy IBM PVU Process Pack

The legacy Software Asset Management - IBM PVU Process Pack (com.snc.sam.ibmpvu.pp) plugin can no longer be activated upon request. If the legacy plugin has already been activated on your ServiceNow instance, you can continue to use the legacy IBM PVU Process Pack.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. On the All Applications page, click Request Plugin to open the Request form on HI.
3. On Now Support, click the Take me to the Hi Service Portal Active a Plugin Service Catalog link to access the Now Support Service Portal Service Catalog.
4. On the form, fill in the fields.

   Table 1. Activate Plugin Request form

   Field	Description
   Target Instance	Instance on which to activate the plugin.
   Plugin Name	Name of the plugin to activate.
   Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
   Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify that in the comments.

5. Click Submit.