Task Intelligence for ITSM Admin Console

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Admin Console for Task Intelligence for ITSM provides you with an interface to create, train, access, set preferences, deploy, and monitor predictive models used for incident predictions and similar patterns recognition.

    ServiceNow® Task Intelligence for ITSM admin console supports the following features:
    • Train the required model with your data, and deploy it to predict incident fields or identify similar records for incidents, which will appear as actionable recommendations in the side panel.
    • Use the incident field information to help categorize incidents or recognize similar records and reduce the incident handle time for agents.
    • Track and monitor the performance of the deployed model.
    • Edit the deployed model based on its performance results, then train and deploy the model again.