Components installed with Task Intelligence for ITSM

Release version: Australia

Updated March 12, 2026

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Summary of Components Installed with Task Intelligence for ITSM

The Task Intelligence for ITSM application plugin (com.snc.itsmmltask) installs various components essential for managing IT service management tasks. These include user roles, tables, and Store applications designed to enhance incident management and model monitoring.

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Key Features

User Roles:
- Task Intelligence Admin: Full access to manage Task Intelligence models.
- Task Intelligence Analyst: View and monitor models through the Analytics dashboard.
- Task Intelligence User: View-only access to the ITSM Task Intelligence Monitoring Dashboard.
Tables Installed:
- Task Intelligence Admin Template: Contains default records for model training settings.
- Task Intelligence Admin Help: Provides help records for users based on templates.
- Task Intelligence Admin Feature: Facilitates incident categorization and field detection.
- Task Intelligence Admin Model: Stores configurations for production and staging models.
Store Applications:
- Advanced Recommended Actions for ITSM: Suggests relevant actions to agents based on the context of records.
- Task Intelligence Admin Console: Manages and monitors incident prediction models.

Key Outcomes

By utilizing the components installed with Task Intelligence for ITSM, customers can effectively streamline incident management processes, enhance model performance monitoring, and empower agents with actionable insights tailored to their specific needs. This results in improved service delivery and customer satisfaction.

Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task), including tables, user roles, and ServiceNow store applications.

Roles installed

Table 1. Role description
Role title [name]	Description	Contains roles
Task Intelligence Admin [sn_itsm_ml_task.ti_admin]	Admin user with rights to all actions in the application. Creates, edits, and monitors all Task Intelligence models.	sn_incident_read sn_ti_admin.tia_admin
Task Intelligence Analyst [sn_itsm_ml_task.ti_analyst]	Views and monitors Task Intelligence models through the Analytics dashboard.	sn_incident_read sn_ti_admin.tia_analyst
Task Intelligence User [sn_itsm_ml_task.ti_user]	View-only access to the ITSM Task Intelligence Monitoring Dashboard. No ability to perform administrative actions, modify configurations, or manage models.	sn_incident_read sn_ti_admin.tia_user

Tables installed

Table 2. Table description
Table	Description
Task Intelligence Admin Template [sn_ti_admin_template]	Contains template records, which are inserted by other applications, that specify the defaults for model training settings, implementation plans, and UI display information.
Task Intelligence Admin Help [sn_ti_admin_help]	Contains help records that are displayed in a collapsible panel inside the application. Contents are filtered by the chosen template and setup page.
Task Intelligence Admin Feature [sn_ti_admin_feature]	High-level business unit feature for incident categorization and incident field detection.
Task Intelligence Admin Statistic [sn_ti_admin_statistic]	Groups statistic cards to a template and UI page.
Task Intelligence Admin Page [sn_ti_admin_page]	Records of URL page fragments that are referenced in the help table.
Task Intelligence Admin Statistic Card [sn_ti_admin_statistic_card]	Stores the statistic card’s three-line scriptable content and its card description used in a card flip or tooltip.
Task Intelligence Admin Solution [sn_ti_admin_solution]	Stores how the state of each ML model set progresses for the solution types, such as incident categorization and classification.
Task Intelligence Admin Model Prediction [sn_ti_admin_model_prediction]	Stores the model test prediction for prebuilt models.
Task Intelligence Admin Tag [sn_ti_admin_tag]	Contains the tags provided by other business units and a created solution by an admin. Tags help business unit partners search the models.
Task Intelligence Admin Implementation Detail [sn_ti_admin_implementation_detail]	Contains implementation options specified by business units, which are listed as options for a chosen template. When an Admin Console user role chooses an implementation plan, the business unit decides how to display model results for end users.
Task Intelligence Admin Model [sn_ti_admin_model]	Stores the snapshot configuration view of the production and staging models for a solution.
Task Intelligence Admin Context [sn_ti_admin_context]	Contains context-specific data from monitoring graphs that show different model performance.
Task Intelligence Admin Application Page [sn_ti_admin_application_page]	Contains data related to the application page, fields, and forms.
Task Intelligence Admin Landing Card [sn_ti_admin_landing_card]	Contains data related to the information cards displayed on the landing page of Task Intelligence for ITSM.
Task Intelligence Admin Landing Page [sn_ti_admin_landing_page]	Contains information related to the landing page of the admin console.

Store applications installed

Table 3. Store application description
Store application	Description
Advanced Recommended actions for ITSM [com.snc.uib.sow_itsm_ra_advanced]	Enables you to configure and display relevant actions to agents based on record context. Agents can follow the actions to help customers and resolve issues.
Task Intelligence Admin Console [com.sn_ti_admin]	Enables you to setup, manage, and monitor incident prediction models that help categorize incidents.