---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Deploy

# Deploy the similarity model {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Deploy the Similar incidents model to predict the similar records for the incidents. 

## Before you begin

You must access the model and set the preferences for your model. For more information on setting model preferences, see [Assess the similarity model](https://www.servicenow.com/docs/9lzvPeGllpMTIZ6Z~VrYMA "Assess the results from the model training and view sample results to see the similar records predicted for incidents. Reviewing the results gives you a preview of how your model will perform after being deployed. Based on the sample results, select the prediction preference.").

Role required: sn_ti_admin.tia_admin or admin 

## Procedure

1. Review your choices from the previous pages and information about how the model was trained.  
2. Select Deploy to deploy the model.
{#deploy-the-similarity-model__steps_pqr_g4h_1cc}

## Result

A pop-up appears confirming that your model was deployed.

## What to do next

After you deploy the model, view its predictions and performance in the following places:

* To monitor prediction accuracy and model performance over time, navigate to AllTask Intelligence for ITSMMonitoring. For more information, see [Monitoring and Analytics for Task Intelligence for ITSM](https://www.servicenow.com/docs/KYTr417TLnnw5xYfEUqRRQ "You can view the impacts of your trained incident prediction models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use.").
* To surface similar records to agents, open an incident in Service Operations Workspace. Recommendations appear in the side panel when the configured recommendation uses the model.
{#deploy-the-similarity-model__ul_view_predictions}

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